1. Introduction
Win Maya is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how Win Maya — the online gaming service available at winmaya.best — collects, uses, stores, and protects personal information belonging to our registered users in the Philippines.
This policy applies to all personal data processed in connection with your use of the Win Maya website, mobile platform, and any related services. By registering and using Win Maya, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
We take your privacy seriously — not just because the law requires it, but because earning and keeping your trust is fundamental to how Win Maya operates. Kung may tanong ka about how we handle your data, our Data Protection Officer is always reachable.
Scope
This Privacy Policy covers all personal data that Win Maya processes about current and former players, applicants, and visitors to the platform. It does not cover data practices of third-party services that you may access through links from the Win Maya platform.
2. Who We Are — The Data Controller
Win Maya operates as the data controller for personal information processed through the winmaya.best platform. As the data controller, Win Maya determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is done lawfully, fairly, and transparently.
Win Maya has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act. You can contact our DPO directly if you have concerns about how your personal data is being handled. Contact details are provided in Section 14 of this policy.
3. What Personal Data We Collect
Win Maya collects the following categories of personal data from players. We collect only what is genuinely necessary for the purposes described in this policy:
| Category |
Examples |
Purpose |
| Identity Data |
Full legal name, date of birth, government ID number |
Account registration and KYC verification |
| Contact Data |
Mobile number, email address |
Account communication, support, security alerts |
| Financial Data |
GCash number, Maya account, bank account details (last 4 digits only) |
Processing deposits and withdrawals |
| Transaction Data |
Deposit history, withdrawal records, bet history, bonus usage |
Account management, dispute resolution, AML compliance |
| Technical Data |
IP address, device type, browser, operating system, session duration |
Platform security, fraud detection, service improvement |
| Usage Data |
Games played, features accessed, time spent on platform |
Platform improvement, personalization, responsible gaming monitoring |
| Communications Data |
Support chat logs, email correspondence |
Customer service quality and dispute resolution |
Sensitive Information
Win Maya does not intentionally collect sensitive personal information as defined under the Philippine Data Privacy Act (e.g., health data, political affiliations, or religious beliefs) unless it is specifically required for a legal compliance purpose such as responsible gaming assessment.
4. How We Collect Your Data
Win Maya collects personal data through the following methods:
4.1 Directly from You
- When you complete the Win Maya registration form
- When you submit identity verification documents
- When you make deposits or request withdrawals
- When you contact our customer support team
- When you fill out any form or survey on the platform
- When you update your account profile or preferences
4.2 Automatically Through Platform Use
- Through cookies and similar tracking technologies (see Section 10)
- Through server logs that record IP addresses and access times
- Through in-platform analytics that track how players interact with games and features
- Through device fingerprinting used for fraud detection and security
4.3 From Third Parties
- From payment processors (e.g., GCash, Maya) to confirm transaction status
- From identity verification services used to complete KYC checks
- From fraud prevention and AML screening services as required by regulation
Win Maya in BGC — modern platform, responsible data practices for every Filipino player
5. How We Use Your Personal Data
Win Maya uses personal data only for clearly defined purposes. We do not process personal data in ways that are incompatible with the original purpose for which it was collected. Below are the main ways we use your information:
- Account management: Creating and maintaining your Win Maya account, verifying your identity, and processing your deposits and withdrawals.
- Service delivery: Enabling you to access games, promotions, the VIP Club, and all other platform features.
- Customer support: Responding to your queries, resolving disputes, and improving the overall support experience.
- Security and fraud prevention: Detecting unauthorized access, preventing fraudulent transactions, and protecting the integrity of the Win Maya platform.
- Legal and regulatory compliance: Meeting our obligations under Philippine gaming regulation, anti-money laundering laws, and the Data Privacy Act.
- Responsible gaming: Monitoring patterns that may indicate problem gambling and enabling access to support tools when needed.
- Platform improvement: Analyzing usage patterns to identify bugs, improve features, and make Win Maya a better experience for Filipino players.
- Communications: Sending account-related notifications, security alerts, and — with your consent — promotional messages about Win Maya offers and updates.
Win Maya will not use your personal data for any purpose that is not listed above without first informing you and, where required by law, obtaining your consent.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act, Win Maya processes personal data based on one or more of the following lawful grounds:
- Consent: You have given clear consent — such as when opting in to receive promotional communications from Win Maya.
- Contractual necessity: Processing is necessary to perform the contract between you and Win Maya — i.e., to operate your account and deliver the service you signed up for.
- Legal obligation: Processing is required to comply with Philippine laws, including anti-money laundering regulations and gaming license requirements.
- Legitimate interests: Processing is necessary for Win Maya's legitimate business interests — such as fraud detection and platform security — provided those interests are not overridden by your rights and freedoms.
7. Sharing Your Personal Data
Win Maya does not sell, rent, or trade your personal data. We share it only where it is necessary to deliver the service, meet legal obligations, or protect the platform. The categories of recipients are:
7.1 Payment Processors
To process deposits and withdrawals, Win Maya shares necessary payment details with local payment providers including GCash, Maya, GrabPay, and Philippine banks (BDO, BPI, UnionBank). These processors handle your data under their own privacy policies and applicable Philippine regulations.
7.2 Identity Verification Services
Win Maya uses licensed third-party KYC and AML screening providers to verify player identities and flag unusual financial activity. Only the minimum necessary data is shared, and these providers operate under strict data processing agreements.
7.3 Technology and Infrastructure Providers
Win Maya uses third-party cloud hosting, analytics, and security providers to operate the platform. These service providers process data on our behalf and are bound by contractual obligations that prevent them from using your data for their own purposes.
7.4 Legal and Regulatory Authorities
When required by law or a legitimate regulatory request, Win Maya may disclose personal data to Philippine government agencies, law enforcement, or gaming regulators. We will only provide data that is specifically required and within the scope of a valid legal request.
No Overseas Transfers Without Safeguards
If any personal data is transferred to service providers located outside the Philippines, Win Maya ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to Philippine data privacy requirements.
8. How Long We Keep Your Data
Win Maya retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by Philippine law. The general retention periods are:
- Account data: Retained for the duration of your Win Maya account, and for a minimum of 5 years after account closure to meet regulatory requirements.
- Transaction records: Retained for a minimum of 5 years as required under Philippine anti-money laundering regulations.
- KYC documents: Retained for the period of the account relationship and for 5 years post-closure.
- Support communications: Retained for 3 years from the date of the interaction.
- Technical and usage data: Generally retained in identifiable form for up to 2 years, after which it may be anonymized for aggregate analytics purposes.
When data is no longer required, Win Maya will securely delete or anonymize it in accordance with our data disposal procedures.
9. How We Protect Your Data
Win Maya employs a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These include:
- SSL/TLS encryption: All data transmitted between your device and Win Maya servers is encrypted using industry-standard SSL/TLS protocols.
- Secure password storage: Passwords are hashed and never stored in plain text. Win Maya staff cannot view your password.
- Access controls: Internal access to personal data is limited to staff who need it to perform their specific job functions. Access is logged and audited.
- Two-factor authentication: Available for all player accounts to add an extra layer of login security.
- Regular security audits: Win Maya conducts periodic security reviews and vulnerability assessments of its platform infrastructure.
- Incident response: Win Maya has a documented data breach response plan. In the event of a breach that poses a risk to your rights, we will notify affected players and the National Privacy Commission within the timeframes required by the Data Privacy Act.
While Win Maya takes every reasonable precaution, no internet transmission is ever completely secure. You can help protect your account by using a strong, unique password and enabling two-factor authentication.
10. Cookies and Tracking Technologies
Win Maya uses cookies and similar technologies on its platform to improve user experience, maintain session state, analyze usage patterns, and support security functions. Here's a breakdown of what we use:
10.1 Strictly Necessary Cookies
These are essential for the Win Maya platform to function correctly. They enable you to log in, maintain your session, and navigate the site. These cannot be disabled without breaking core platform functionality.
10.2 Analytics Cookies
We use analytics tools to understand how players navigate Win Maya — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and anonymized where possible. It helps us improve the platform for everyone.
10.3 Security Cookies
Certain cookies support fraud detection and security monitoring — for example, identifying suspicious login attempts or unusual patterns that may indicate account compromise.
10.4 Preference Cookies
These remember your language settings, display preferences, and similar choices so you don't have to reset them every visit.
You can manage cookie settings through your browser. Disabling non-essential cookies will not affect your ability to play on Win Maya, though some features may behave differently.
11. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, every Win Maya player has the following rights regarding their personal data. We take these rights seriously and have processes in place to respond to requests promptly.
Right to Access
You have the right to request a copy of the personal data Win Maya holds about you, along with information about how it is being used.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances — such as when data is no longer necessary for its original purpose — you may request deletion of your personal data.
Right to Object
You can object to the processing of your personal data for direct marketing purposes at any time, and in some cases for other processing activities.
Right to Portability
You have the right to receive your personal data in a structured, machine-readable format and to request its transfer to another service provider where technically feasible.
Right to Complain
If you believe Win Maya has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, contact our Data Protection Officer using the details in Section 14. Win Maya will respond to all verified data subject requests within 15 business days. In some cases — such as where we have a legal obligation to retain data — we may not be able to fulfill a deletion request in full, and we will explain why.
12. Minors
Win Maya is strictly an adult platform. The minimum age to register and use our services is 21 years old in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21.
If Win Maya becomes aware that personal data has been collected from a person under 21, we will immediately close the account and delete all associated data. If you believe a minor has registered on Win Maya, please contact our support team right away.
13. Changes to This Privacy Policy
Win Maya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or through a prominent notice on the Win Maya platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the current version was published. We encourage you to review this policy periodically so you stay informed about how Win Maya protects your data. Continued use of the platform after the effective date of any change constitutes your acceptance of the updated policy.
